Situation

The Halifax Transit Technology Roadmap identified all technology-enabled business initiatives required to support its key business drivers, to improve service quality and customer satisfaction. The roadmap recommended the sequence of 33 projects over a five year period and estimated cost to develop and implement best practice business processes through sector-leading technology solutions.

Project Details

Client: Halifax Regional Municipality – Halifax Transit

Location: Halifax, NS

Actions

Barrington Consulting won the Program Management Office (PMO) for the Halifax Transit Technology Program. The PMO is involved in carrying out various functions, such as,

  • Providing a PMO team including Program Manager, Change Manager, Solution Architect, Security Architect and Business Analyst;
  • Establishing processes, procedures, strategy frameworks and governance for the program;
  • On-going coordination for all HTTP work;
  • Coordinating procurement activities for major projects within the program;
  • Transitioning business and technical functions from the projects to Halifax staff.

Results

The Program Management Office team working on the multi-year Halifax Transit Technology Program has achieved the following up to December 2014,

  • Established as central coordination point providing oversight and direction for all HTTP projects;
  • Established as central point for tracking and monitoring HTTP projects and initiatives;
  • Established as central point for program stakeholder engagement;
  • Established Change Management Strategy and Program Solution Architecture, to guide all projects within the program;
  • Initiated AVL+ projects, including Automatic Vehicle Location, Public Interfaces / Traveler Information, Automated Vehicle Announcements, Automated Passenger Counters and Headsign Integration;
  • Initiated procurement activities for Driving Simulator, Fare Management and Fixed Route Scheduling.

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