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Business Case Development: Enterprise Integration Broker Software

With increasing reliance upon data, there is a growing trend to use integration broker software to provide a communication link between multiple systems within an organization.

Seeing the value of this approach, our client undertook the development of a business case to determine the feasibility of such an investment.

The Barrington Consulting Group completed both high level and detailed evaluations of several vendor solutions and developed a financial business case (NPV, IRR and Payback) to demonstrate the costs and benefits of acquiring and deploying a corporate application integration broker solution.

This allowed our client to make an informed decision, based on objective, highly relevant data.

Business Process Review

A University required a review and analysis of its administrative processes to identify opportunities for potential efficiencies and improvements that could assist the university in becoming more effective in the delivery of services to students.

The Barrington Consulting Group examined business processes, organizational structure and technology and facilities.

We provided overall execution of the project, including:

  • information gathering
  • consultation with the executive team
  • consultation with stakeholders from key administrative areas
  • analysis and development of recommendations
  • the creation of an implementation plan

CRM/Knowledge Management Vision and Requirements Definition

Our client wanted to develop both a high level vision for their organization and functional/technical requirements for a technology solution that would align with their customer-centric vision, and strengthen their operation centre's ability to:

  • Respond to citizen and business needs and requests
  • Increase the ability to provide accurate, consistent information quickly
  • Increase visibility on the services to better gauge performance

Diagnostic Imaging/Picture Archiving and Communications System (PACS) Strategy Project

The main objective of this engagement was to develop an overall strategy for the interoperability of a multi-jursidictional Picture Archiving and Communication System (PACS) environment.

The Barrington Consulting Group provided a variety of services, including:

  • Reconfirmation/validation of the vision
  • Development of guiding principles
  • Facilitation services
  • Current environment ("As-Is") and Future environment ("To-Be") definitions
  • Project management techniques
  • Strategy formation
  • Conceptual solution development

Operational Support Structure

The Barrington Consulting Group delivered to our client a fully functional, sustainable and actionable strategy, without undue strain on their internal resources.

Our Client had experienced tremendous growth in the use of information systems by various services and branches. A lack of a unified governance and operational structure for large IT applications was considered a significant risk to their operation.

Our end-to-end approach to service delivery included:

  • a governance strategy and enterprise-wide organizational structure to support the key IT systems
  • a framework for implementation of the new structure, including memoranda of understanding between the oversight and delivery organizations
  • terms of reference for the management committee
  • job descriptions for the delivery leader
  • initial branding of the organization
  • implementation plans for the new organization

Project Management Office

The Barrington Consulting Group was engaged in the role of PMO Leader and PMO Administrator reporting to the Client Leadership Team and the Executive Director.

Our Client had completed a comprehensive strategic planning process to promote a shared vision of the future, and informed business planning processes over the next 2-10 years. It responded to current system challenges and anticipated future pressures due to the aging population and evolving consumers' expectations. To implement the strategy, approximately eighty projects were identified by the organization. With fifty active projects, and more to be initiated, our Client identified a need for a single point of control for monitoring and reporting, which resulted in the creation of the Project Management Office (PMO).

Significant PMO deliverables included:

  • Creation and implementation of a standardized project management process, tailored to the needs of the Client, i.e. status reporting, time reporting, decision request process
  • Project management training for branch staff
  • PMO communications, including presentations to CEO's and VP's, and regular communication with District Offices
  • Creation and implementation of executive reporting to provide regular updates on active projects
  • Creation of a master project plan that maintained active projects, key dates and resources
  • Development of resource 'maps' for each business area, i.e. policy, monitoring, and evaluation to identify resource utilization and operational commitment for assigned projects

In addition to these deliverables, the PMO worked with individual Project Managers to assist with issue resolution, project planning, and project documentation.